Learning Outcomes

In this free course, you will learn how to:

• Discuss the importance of quality
• Define ‘total quality management’
• Recall the principles of total management systems
• Identify motivations for implementing quality management systems
• Distinguish between quality assurance, quality planning and quality maintenance
• Describe some customer needs
• Explain Six Sigma
• Discuss the benefits of using Six Sigma principles
• Outline the process for deploying Six Sigma principles
• Discuss various inventory types
• Explain the merits and demerits of different transportation types
• Describe the process of carrying out a quality audit